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Guest Service

Guest Services

Basic Terms and Conditions

With making any purchase on www.FavaTea.com you accept and acknowledge the following basic terms & conditions of the sale, including:

  • Loose leaf tea, gift boxes, and e-gift card sales are final and are not returnable unless if it’s an error caused by Fava Tea Company or a quality replacement and within 7 days of purchase.  Loose leaf tea blends are hand-blended and may have a slight variation from batch-to-batch.
  • Tea ware is only returnable with prior approval and must be returned within 30 days of delivery in an un-used and re-sellable condition.  Any postage and/or shipping cost for the return is not provided by Fava Tea Company. Refund is only issued after the product is received.
  • Unless an error caused by Fava Tea Company, once the order has shipped and is in the custody of the shipper (USPS, UPS, FedEx, etc.) the order cannot be cancelled or refunded.  Orders for in-store pick up may be cancelled by calling the specific location for pick-up at any time prior.  Shipping times and delivery is the responsibility of the shipper and the recipient is responsible for contacting shipper for shipping concerns or issues.  The order may, with prior approval only, be refunded if the delivery has been refused by the recipient and the order is returned undamaged. Any extra fees are the responsibility of the recipient.
  • Shipping rates are for one location only.  If you would like multi-shipping or change from in-store pick up to shipping delivery, we ask you add additional shipping by going to https://www.favatea.com/product/extra-flat-rate-shipping-option/ and process that as an additional charge.
  • There is no insurance on flat rate shipping, basic USPS first-class, or free shipping offers and the recipient or customer assumes responsibility.  These shipping types also have longer delivery times and can be up to 14 business days.

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